Shipping & Warranty
Free Shipping Australia wide unless mention on product page.
Ordering through Kwik Shop & Ship means you (the customer) agree's to abide by all of our terms of conditions below. By ordering a shipment through our website you agree to our preferences of shipments and policies. Kwik Shop & Ship prefers to ship all products with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the couriers depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Kwik Shop & Ship before ordering and may incur a re-delivery fee , if on charged by the courier. More information can be obtained via email - email@example.com.
Orders are generally shipped from our distribution center, which is located in Melbourne, 1 to 3 working day after full payment is received.
As Christmas is approaching, we are writing to inform you our Christmas delivery cut off dates and closure dates.
The estimated delivery time frames are:
- For customers in VIC, approximately 5 - 7 working days;
- For customers in NSW, SA, ACT, approximately 6 - 10 working days;
- For customers in QLD, NT and TAS, approximately 7 - 12 working days.
- For customers in WA, approximately 7-14 working days;
***Bulky item's such as Mattresses, Bed Frames, Larger furniture, electronics etc. may delay these times by up to 1-4 business days****
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Some products come with a 12 month warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:
- Damages due to misuse by user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
Kwik Shop & Ship is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Within metropolitan areas of capital cities,
or within the same city or town or environs
|Between a metropolitan area of a capital city and
|Between country locations||4-5 days|
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
|Melbourne / Brisbane;
Melbourne / Tasmania;
(between metropolitan areas)
|To other interstate locations||Please ask at your local|
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
WE DO NOT SHIP TO THE FOLLOWING POSTCODES
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. We do not deliver to PO Box.
There is some exceptions for the below postcodes, please contact our team at firstname.lastname@example.org for more details.
|6740||WA||PRINCE REGENT RIVER|
Bulky items are not available for delivery to the below postcodes
|4450-4499, 4680, 4184, 4876, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|
- You as the buyer must check the item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
- Please do not return the faulty item to us without our approval.
Kwik Shop & Ship normally offers a 12 month warranty to all products. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
You are required to notify Kwik Shop & Ship within 3 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our Kwik Shop & Ship team, you will be contacted to proceed with the return, refund or replacement process.
(Do not attempt to return the item without our approval).
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Evidence must be provided in the form of video, photo, depending on the product. Please email our team for advice on what we need to complete a warranty claim.
Refund generally takes up to 5-9 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.